Can an intelligent personal assistant (IPA) be your friend? Para-friendship development mechanism between IPAs and their users

Authors　Ki, C.*, Cho, E., & Lee, J.
Publication Year　2020
Journal　Computers in Human Behavior, 111, Article 106412.
DOI　10.1016/j.chb.2020.106412

Highlights

• The mechanism by which users develop virtual friendships with intelligent personal assistants (IPAs) is investigated.
• The two critical dimensions of para-friendship are self-disclosure and social support.
• IPAs that provide a sense of intimacy, understanding, enjoyability, and involvement affect para-friendships.
• Para-friendships strengthen users' intention to continue using IPAs.
• The para-friendship mechanism differs according to the users' social isolation tendency.

Metrics
[SSCI; 2020 JCR: Q1/Top 5%; IF: 6.8; AJG 2018: 3; ABDC 2019: A]

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